All requests to development are submitted via YouTrack. In order to submit a ticket email to product@toptal.com.


When submitting a new feature, please make sure to explain a business need for the change, this will help us understand ticket priority better and suggest additional ideas to your suggestion. Also please make sure to CC all interested parties - Alvaro for recruiting and screening, Mark for sales, Alejandro for business growth related tickets.


If you are submitting a bug or operational request, direct links to the exact case(s) would help us a lot.


It's not necessary, but to get your tickets routed faster, please include following "hints" in the subject line:
  • If you believe it's a bug, place [bug] anywhere in the subject.
  • If it is an operational request to change data on the platform place [operational] or [assistance] in the subject.
  • In the case of new feature request or change request, mention [feature] or [feature request].
  • If the ticket is related to analytics application or KPI calculations, place [analytics] in the subject.
  • Additionally please highlight priority that this ticket has for you, e.g. [low priority] or [high priority] or just [high].
Freshdesk parses these hints and automatically assigns your ticket to the most relevant person/team. Square brackets are mandatory, hints are case-insensitive. You can combine them in any order and place anywhere in the subject. Couple examples:
  • [Analytics] [Bug] Wrong KPI calculation for overdue tasks
  • [Feature request] [Medium Priority] Warning for when sales person assigns a matcher with low availability
  • [low] [bug] Operational issue tooltip makes no sense